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Frequently Asked Questions

And other useful information

The only stupid question is the one that is not asked.
Hull, E., K. Jackson, et al. (2005). Requirements engineering, Springer.

Here are the answers to questions we are often asked.

 

Below: Frequently Asked Questions • Peculiar Questions Asked

Frequently Asked Questions

If you have a question which is not covered below or elsewhere on this site please contact us.

Index:

Frequently Asked Questions

01: I found another site with a similar URL - why do you have two?

02: Where is St Helena, and how would I get there?

03: Do I need a visa and how can I get one?

04: Is your money the same as Britain?

05: Did I pronounce it right?

06: Isn’t St Helena the place where Napoleon was exiled/died?

07: Will I see a Wirebird while I’m there?

08: I’m a journalist writing about St Helena, can I ask you some questions?

09: This website’s logo is a flower - which one?

10: How old is Jonathan?

11: St Helena sounds idyllic! Why doesn’t everyone want to live there?

12: Where can I get up-to-date news about St Helena?

13: Can you help me with…?

14: Will you link to my site?

15: Can I quote from your site?

16: I think there’s an error on one of your pages. What should I do?

17: I can’t find what I’m looking for!

18: Who uses this site, and for what?

19: I have information to contribute to one of your pages. Can I?

20: Why are you carrying ads for Viagra/pornographic websites?

21: Do you offer equivalent sites for Ascension Island and Tristan da Cunha?

22: You don’t seem to cover hospitals, police, etc.

23: Why don’t you cover…?

24: How many ‘Like’s do you have on your Facebook™ page and Followers on your Twitter™ feed?

25: You’ve stolen my image/other content!

26: Can I advertise on your site?

27: I love your site! Can I contribute to the running costs?

28: Who is behind this site and what are you trying to sell me?

01: I found another site with a similar URL - why do you have two?

01: I found another site with a similar URL - why do you have two?

We don’t! There is only one genuine Saint Helena Island Info site - the one at sainthelenaisland.info. We are aware of other sites using similar URLs to ours, some of which also include out-of-date copies of our content and one has even stolen our images! These are nothing to do with us. They seem to exist purely to sell you stuff; we exist purely to provide accurate up-to-date information about St Helena. There is nothing we can do to prevent these imitators; we just treat it as recognition that our site is the leading independent site about St Helena and is the one to copy! NOTE: These copycats may not be safe to use; often such sites download viruses or other malware to your computer. As long as you make sure you only visit sainthelenaisland.info and ignore the mimics you can be assured of the best and most up-to-date information from a safe-to-use website.

Index…

02: Where is St Helena, and how would I get there?

02: Where is St Helena, and how would I get there?

15°55’24.3”S; 5°43’3.5”W{1}, approximately 1,900Km west of the Angola/Namibia border in the South Atlantic Ocean.
See our Where is St Helena? page to read more about St Helena. The scheduled commercial air service commenced on 14th October 2017 and now runs weekly, every Saturday. Also see our page Getting Here for all the ways to get here, and our page Visitor Information to find out everything relevant you need to know about visiting.

Index…

03: Do I need a visa and how can I get one?

Government

Visas are handled by the Government of St Helena. There is information on our Visitor Information page.

Index…

04: Is your money the same as Britain?

Notes and Coins of St Helena

Our Pound (£, SHP) is worth the same as the British Pound (£, GBP) but we have our own notes and coins, though British money is accepted here. Our Notes and Coins of St Helena page explains it all.

Index…

05: Did I pronounce it right?

Our island’s name

If you pronounced it ‘Saint Heleeeeenah’ then yes, you got it right. Please do not pronounce it ‘Saint Helaynah’! See Our island’s name.

Index…

06: Isn’t St Helena the place where Napoleon was exiled/died?

06: Isn’t St Helena the place where Napoleon was exiled/died?

It is. You can read about him on our Napoleon page, about where he stayed on our Longwood House page and about his tomb on our Napoleon’s Tomb page.
But there’s a lot more to St Helena than Napoleon! Check out our Island Information pages to learn about the rest of our fascinating history, our culture and lifestyle, and many other things that make St Helena the most extraordinary place on Earth.

Index…

07: Will I see a Wirebird while I’m there?

The Wirebird

We can’t guarantee it, but if you want to see a Wirebird it’s very likely you will succeed. Ask the Tourist Office to recommend a tour guide that knows where the Wirebirds live, or contact the St Helena National Trust.
Wirebirds can usually be found, though a little walking may be required.

Index…

08: I’m a journalist writing about St Helena, can I ask you some questions?

Contact Saint Helena Island Info

We’d be delighted to help! Please contact us. We’d like to help you write an informed article, unlike the ones on our Do they mean us? page!

Index…

09: This website’s logo is a flower - which one?

09: This website’s logo is a flower - which one?

Our logo is a St Helena Ebony trochetiopsis ebenus, our National Flower and also an endemic plant.

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10: How old is Jonathan?

Jonathan the tortoise

As explained on his page Jonathan the tortoise, we can only estimate his age; we think him to be around ! years old.

Index…

11: St Helena sounds idyllic! Why doesn’t everyone want to live there?

Could you live here?

If you like the sort of things St Helena has to offer it can, indeed, be idyllic. But it’s not for everyone.
Check out our Could you live here? page and Saints page to see if it would meet your needs.

Index…

12: Where can I get up-to-date news about St Helena?

Your options are:

Sentinel

S.A.M.S. Radio 1

Independent

Saint FM Community Radio

All of the above carry the latest St Helena news.

Index…

13: Can you help me with…?

Help With

People often ask us to help them with St Helena-related projects, such as researching family history, relocating here, getting jobs, buying and selling things and even getting messages to people. Sadly our resources are very limited and we can’t help with them all. Such help as we can give is summarised on our page Help With; an index to other pages with useful information. We hope you find it a useful starting point.

Index…

14: Will you link to my site?

14: Will you link to my site?

That depends… If your site provides information relevant to St Helena that might be of interest to our users and is not currently covered by Saint Helena Island Info, then we may put in a link to it. Please contact us, telling us in what way your site compliments Saint Helena Island Info and we’ll consider creating a link.

Index…

15: Can I quote from your site?

Link To Us

You are welcome to quote from this site. Please see our Link To Us page for more.
And please feel free to share content using social networking…

Index…

16: I think there’s an error on one of your pages. What should I do?

Contact Saint Helena Island Info

Please contact us, identifying the page and explaining what you consider to be the error. Please provide as much supporting evidence as you can. We’ll review your input and get back to you.

Index…

17: I can’t find what I’m looking for!

About This Site

With information pages on the site, that’s not surprising! We have some advice on our About This Site page.

Index…

18: Who uses this site, and for what?

18: Who uses this site, and for what?

All we know is that it’s accessed from all over the world - recently the top countries were (in alphabetic order): Australia; Austria; Belgium; Brazil; Canada; Czech Republic; Finland; France; Germany; Greece; Italy; Netherlands; New Zealand; Norway; Portugal; Russia; Saint Helena; South Africa; Sweden; Switzerland; United Kingdom (and 137 others!). The top search topics were: Napoleon; jobs; the airport/flights; the cost of living and moving here; and our climate.

Index…

19: I have information to contribute to one of your pages. Can I?

Contact Saint Helena Island Info

Yes please! We welcome contributions. Just contact us with whatever you have (photographs are especially welcome) and we’ll review your material for inclusion. But please note that we are only interested in material of direct relevance to St Helena.

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20: Why are you carrying ads for Viagra/pornographic websites?

20: Why are you carrying ads for Viagra/pornographic websites?

If you are seeing such things on sainthelenaisland.info it can only be that some miscreant has ‘hacked’ our site{2}. We have security measures in place to minimise this risk but nothing is 100% effective.
PLEASE contact us so that we can fix it! If the contact us page isn’t working please email john [at-symbol] saint helena island [dot] info or john [at-symbol] burgh house [dot] com (ignore all spaces).

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21: Do you offer equivalent sites for Ascension Island and Tristan da Cunha?

Our Sister Islands

We have decided that Saint Helena Island Info will concentrate on St Helena, and have no plans to expand it to include either Ascension Island or Tristan da Cunha, though we have provided some information on these island on our page Our Sister Islands. If anyone wants to set up a parallel site for ASC or TDC we’d be happy to provide advice and support, and to cross-link to it.

Index…

22: You don’t seem to cover hospitals, police, etc.

22: You don’t seem to cover hospitals, police, etc.

We don’t. These are all run by the Government of St Helena. We do have an Education page.

Index…

23: Why don’t you cover…?

23: Why don’t you cover…?

If there is a subject you think we should cover and haven’t (in any of our information pages) please contact us to make your suggestion.

Index…

24: How many ‘Like’s do you have on your Facebook™ page and Followers on your Twitter™ feed?

24: How many ‘Like’s do you have on your Facebook™ page and Followers on your Twitter™ feed?

Who cares! We only use our Facebook™ page and our Twitter™ Feed as tools for communicating with our users. Whether anybody ‘Like’s or Follows them is irrelevant and we don’t monitor it. What we monitor is actual access to sainthelenaisland.info.
Please Note: It has been pointed out to us that people sometimes use the Comment facility on our Social Networking sites to raise issues or promote causes that are nothing to do with St Helena or Saint Helena Island Info. Apart from deleting these comments when we spot them we have no control over this. The presence of a Comment does not mean we approve of or support the views expressed.

Index…

25: You’ve stolen my image/other content!

Contact Saint Helena Island Info

We’re certain we have not. We source some images and other content from the Internet, but only from public domain sources and we always respect copyright. If you think we have breached your copyright or used your copyrighted material without your permission please contact us and we will advise on how access our ‘Alleged Breach of Copyright’ procedure.

Index…

26: Can I advertise on your site?

About This Site

No, we do not accept advertising on our site. Read more on our About This Site page. If you wish to reach the people of St Helena we suggest you contact our local media:

Sentinel

S.A.M.S. Radio 1

Independent

Saint FM Community Radio

Index…

27: I love your site! Can I contribute to the running costs?

Community Pages

Thanks, we appreciate the thought, but no, we can’t accept donations. The operating costs of this site are sponsored by Burgh House Limited, providing services to businesses on, or trading with, St Helena. If you consult our Community Pages you may find an organisation that would welcome your support.

Index…

28: Who is behind this site and what are you trying to sell me?

28: Who is behind this site and what are you trying to sell me?

The site is edited by John Turner, who moved to St Helena with his family in 2005 and aims to stay here for the rest of his life! Many have contributed content to the site and we thank them all. The operating costs of this site are sponsored by Burgh House Limited, providing services to businesses on, or trading with, St Helena. We’re not selling anything on this site; we just want to provide the best source of information about our extraordinary island (please contact us to let us know how well we’re doing!).
For more, see our About This Site page.

Index…

Peculiar Questions Asked

We publish our email address and get emails every day asking questions about St Helena. Most ask familiar questions, which are already answered above or elsewhere on Saint Helena Island Info. Some ask interesting questions, to which we always respond as helpfully as we can. And some… Some are just odd and the only reply we could really give is a facetious one. Being polite we actually don’t but if we had this is what we might have said{3}:

Question

How we might have answered

Do I need a passport to enter St Helena?

Most people show a passport, but actually we accept just about anything here - driving licence, Blockbuster Membership Card, used rail ticket, whatever you have.

Is my passport stamped at St Helena or in London?

In London. Our passport stamp went missing in 1984 and we haven’t yet got around to replacing it. So we take your passport at the airport, send it by post to London for stamping and wait until it comes back. This rarely takes longer than three months.

Where is the St Helena Embassy in Nigeria?

Although St Helena has embassies in every other country in the world - even North Korea and Antarctica - for some reason we seem to have forgotten to open one in Nigeria. You will have to use the British Embassy instead. Sorry.

I’ll be staying in Longwood. Where’s my nearest McDonalds?

Probably Swakopmund (Namibia), but the ones in Johannesburg are easier to get to.

Laugh at funny Frequently Asked Questions humour - LOL

Footnotes:
{1} Location of Jamestown according to latest GPS data.{2} If you see this sort of thing on one of the impostor sites it wouldn’t surprise us at all!{3} Before you ask… No - we really didn’t make any of these up.

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