“The only stupid question is the one that is not asked.”
Here are the answers to questions we are often asked.
If you have a question which is not covered below or elsewhere on this site please contact us.
01: I found another site with a similar URL - why do you have two?
We don’t! There is only one genuine Saint Helena Island Info site - the one at sainthelenaisland.info. We are aware of other sites using similar URLs to ours, some of which also include out-of-date copies of our content and one has even stolen our images! They seem to exist purely to sell you stuff; we exist purely to provide accurate information about St Helena. NB: We also cannot commit that these copycats are safe to use. There is nothing we can do to prevent these imitators; we just treat it as recognition that our site is the leading independent site about St Helena and is the one to copy! As long as you make sure you only visit sainthelenaisland.info and ignore the mimics you can be assured of the best information from a safe website.
02: Where is St Helena?
5°45’00”W, 15°58’49”S, approximately 1,900Km west of the Angola/Namibia border in the South Atlantic Ocean.
03: How would I get there?
04: Did I pronounce it right?
If you pronounced it ‘Saint Heleeeeenah’ then yes, you got it right. Please do not pronounce it ‘Saint Helaynah’! See Our island’s name.
05: I’m told my mobile ‘phone might not work there. Can this be true?
The answer, at present, is “it depends”… on whether it’s compatible with our Mobile Network, and on whether Sure South Atlantic has enabled roaming for your particular service provider. Check out our Communications page to read more.
06: Isn’t St Helena the place where Napoleon was exiled/died?
It is. You can read about him on our Napoleon Bonaparte page, about where he stayed on our Longwood House page and about his tomb on our Napoleon’s Tomb page.
07: Will I see a Wirebird while I’m there?
We can’t guarantee it, but if you want to see a Wirebird it’s very likely you will succeed. Ask the Tourist Office to recommend a tour guide that knows where the Wirebirds live, or contact the St Helena National Trust.
08: This website’s logo is a flower - which one?
09: Can you just give a message to…
Sorry, but we are not the island’s messenger service. And although St Helena is small, we don’t see everybody, everyday! For ways to get messages to people please see our Family And Friends page.
10: How do you know Jonathan’s age?
Strictly we know only his minimum age, as is explained on his page Jonathan the tortoise • The world’s oldest land resident?.
11: Can I fly to St Helena?
12: Where can I get up-to-date news about St Helena?
Your options are:
All of the above carry the latest St Helena news.
13: St Helena sounds idyllic! Why doesn’t everyone want to live there?
If you like the sort of things St Helena has to offer it is, indeed, idyllic. But it’s not for everyone.
14: Are there equivalent sites for Ascension Island and Tristan da Cunha?
We have decided that Saint Helena Island Info will concentrate on St Helena, and have no plans to expand it to include either Ascension Island or Tristan da Cunha. If anyone wants to set up a parallel site for ASC or TDC we’d be happy to provide advice and support, and to cross-link to it. We have provided some information on these island on our page Our Sister Islands.
15: I’m a journalist writing about St Helena, can I ask you some questions?
16: I’ve decided I’m moving to St Helena. Can you help?
You will probably appreciate that, with all the publicity St Helena is currently receiving, we get quite a lot of contacts like this. We really are not in a position to advise everybody individually! Please read our pages Jobs on St Helena and Could you live here? and if you decide to proceed you should follow the advice given there.
17: Would you like to buy my product/service, which…?
Stop right there! sainthelenaisland.info is run on a shoe-string budget so we have no money to buy anything, however wonderful it may be.
And if you want to start selling a product or service to St Helena, the best people to contact are Enterprise St Helena, not us.
18: Can I quote from your site?
We actively encourage others to quote from this site. Please see our Link To Us page for more.
19: I can’t find what I’m looking for!
With information pages on the site, that’s not surprising. Check out our ‘Information Index’ page for indexes to all our information pages and help with finding information on Saint Helena Island Info.
20: Who uses this site, and for what?
All we know is that it’s accessed from all over the world - recently the top countries were (in alphabetic order): Australia; Austria; Belgium; Brazil; Canada; Czech Republic; Finland; France; Germany; Greece; Italy; Netherlands; New Zealand; Norway; Portugal; Russia; Saint Helena; South Africa; Sweden; Switzerland; United Kingdom (and 137 others!) - and that the top search topics were: Napoleon; jobs; the airport/flights; the cost of living and moving here; and our climate.
21: I have information to contribute to one of your pages. Can I?
Yes please! We welcome contributions. Just contact us with whatever you have (photographs are especially welcome) and we’ll review your material for inclusion.
22: I think there’s an error on one of your pages. What should I do?
Please contact us, identifying the page and explaining what you consider to be the error. Please provide as much supporting evidence as you can. We’ll review your input and get back to you.
23: Why don’t you put up a daily featured page, like the Wikipedia?
24: Why are you carrying ads for Viagra/pornographic websites?
If you are seeing such things on sainthelenaisland.info it can only be that some miscreant has ‘hacked’ our site. We have security measures in place to minimise this risk but nothing is 100% effective.
25: Can you send me stamps/postcards of St Helena?
26: Can you help me research the history of St Helena?
You can, of course, work from our content - see our Important Information page for our terms and conditions and our Link To Us page for technical information. If you need information we haven’t included by all means contact us - we may be researching the same topic. But please bear in mind that we are website designers, not archivists. For more definitive sources please see our Family And Friends page for useful contacts.
27: Can you help me find a pen-pal on St Helena?
Please see our Family And Friends page for help and advice.
28: Can you help me research my family’s history on St Helena?
Please see our Family And Friends page for help and advice.
29: Can you help me find work, set up a business or set up trading links with a St Helena business?
Please see our Jobs on St Helena page for help and advice.
30: Can you help with permanent residence in St Helena?
31: Can you help me find a property to rent in St Helena?
32: You don’t seem to cover schools, hospitals, police, etc.
We don’t. These are all run by the Government of St Helena.
33: How many ‘Like’s do you have on your Facebook™ page?
Who cares! Our Facebook™ page is just a tool for communicating with our users. Whether anybody ‘Like’s it or not is irrelevant and we don’t monitor it. What we monitor is actual access to sainthelenaisland.info.
34: How many Followers do you have on your Twitter™ feed?
Who cares! Our Twitter™ Feed is just a tool for communicating with our users. Whether anybody Follows it or not is irrelevant and we don’t monitor it. What we monitor is actual access to sainthelenaisland.info.
35: You’ve stolen my image/other content!
Almost certainly we have not. We do source some images and other content from the Internet, but only from public domain sources and we always respect copyright. If you still think we have breached your copyright or used your copyrighted writings/images without your permission please see our Important Information page.
36: Can I advertise on your site?
No, we do not accept advertising on our site. If you wish to reach the people of St Helena we suggest you contact:
37: I love your site! Can I contribute to the running costs?
Thanks, we appreciate the thought, but no, we can’t accept donations. If you consult our Community pages you may find an organisation that would welcome your support.
38: Who is behind this site and what are you trying to sell me?
This site is provided by the Moonbeams Shop, selling cards, gifts & souvenirs in Jamestown, St Helena. The site is edited by John Turner, who moved to St Helena with his family in 2005 and aims to stay here for the rest of his life!
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PLEASE NOTE: We actively encourage others to quote from this site. Please see our Link To Us page for more.
Please note that content featured below is not provided by Saint Helena Island Info,