➥ Loading Saint Helena Island Info
Contact Us
Ways to get in touch
This telephone has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us.{a}
We welcome feedback from our readers
We welcome
your feedback!
{1}
For general information about communications to and from St Helena please see our page Communications.
If you have a question: before you contact us please could you check that your question isnt already answered on Saint Helena Island Info. Try pages Visitor Information, Frequently Asked Questions about St Helena and Help With for most common queries. We may not to respond to questions about subjects fully covered in our pages.
Whichever method of communication you choose it must take place in English.{2}
Please Note Communications to and from St Helena are less reliable than in most developed countries, due to telephone, Internet and power outages. If your message is not answered, and it does not ask a question already fully covered on this site, please re-send it.
Below: By Email By Post By Telephone Other Options
Our preferred method for being contacted is email. We get many emails per day and try to get a reply back within 48 hours{3} whenever possible, even if it is only Weve no idea - well ask around and get back to you
Please Note If you need to communicate a location to us please see How to communicate a location to us.
We do not need:
SEO work to help us become #1 on Google (in most relevant queries we already are!). Also dont bother telling us that you have studied our website and that it has the power to earn greater revenue (if you dont know why we find these funny see our page About This Site).
A Chinese supplier of concrete, light fittings, paper bags, flange grommits, grunge wanglers or, for that matter, any other manufactured product.
Any unbelievable offers (as per your description, we dont believe it).
To read your research paper on Lemming-farming in Mongolia, or any other subject of absolutely no relevance to St Helena.
If you want our attention for your SEO services heres an offer: send us just one FREE improvement suggestion that is relevant and that we can implement at no cost to us. If we like (and can use) your idea then we will respond to your email. The rest go in the recycling bin
You may also want to see some other emails we binned.
P.O. Box 37, Jamestown, Island of St Helena, South Atlantic Ocean, STHL 1ZZ
Does anyone use post anymore? Well, if you do you are welcome to try it, to the address above, but be aware that whatever you send will take ages to reach us (typically two months from the UK; longer if it gets mis-routed and comes via Bermuda or The Falklands) and because we get very little post we dont check our post box that often, adding to the delay. Plus, unless what you ask is really fascinating we probably wont be able to afford the cost of posting you a reply. You would be better to use a more 21st Century means of communicating, like email.
Unless youre sending us a lawsuit, of course; but frankly, why bother? Your legal system almost certainly has no jurisdiction here, so maybe best to raise whatever your problem is with us by email and we can take it from there in a civilised fashion
Note that telephone calls to St Helena are expensive and, due to satellite lag, can be quite difficult - you speak then theres a couple of seconds pause before you get a reply. So unless your call is really urgent its better to use email.
The international dialling code for calls to St Helena is 290{4}. In most countries, St Helena is treated as a high-cost destination and you may need to contact your telephone service provider to get calls to St Helena un-barred.
Of course, we cannot guarantee to be available to take your call, even during these times. Sorry!
Who knows? It might work! Just make sure there are no plant seeds etc. inside, or it will be destroyed by Customs for biosecurity reasons.
If you have one that can fly non-stop 1,800Km from Africa (or 2,900Km from South America) by all means give it a go, but be aware that at the editor of this websites home we have cats ☺
The basic idea of a Heliograph is that you set up a tall tower with an adjustable mirror on the top and reflect the sunlight towards the recipient, signalling using flashes encoded, for example, in Morse Code (more on the Wikipedia). Well, even if you live on the Western edge of Africa and can build a tower around 53Km high{5} - thats about 100 times the height of the worlds largest current man-made structure - with a really, really big mirror, you still wont reach us because we live in Jamestown on the North-Western side of the island. In the bottom of a deep valley. Sorry.
If you are an amateur radio operator, or can find one near to you, you may be able to make contact with one of the islands amateur radio operators and pass on a message. However, transmission conditions on Shortwave are notoriously irregular so it may take a while to get a link set up for passing on the message, and then it will probably be late at night so they wont give us the message immediately. Then, when we reply, the same follows for our response to come back to you. On the whole, probably not a lot more effective than by post!
Editor, John Turner
This site is run from the editor of this websites family home in Jamestown, which is really not suitable for welcoming unexpected callers. So if you want to meet in person please contact us in advance to make an arrangement.
Below: By Text Message Via our Social Media sites
You cannot text us, for two reasons:
We do not have, or have access to, a mobile (cell) telephone to receive the text message; and
Our local network has trouble receiving SMS messages from overseas so your SMS probably wouldnt arrive anyway.
Facebook: www.facebook.com/sainthelenaislandinfo
Twitter: @SaintHelenaInfo{6}
Please Note Connections to the Internet from St Helena are slow and expensive. These days all Social Media networks are designed for use in countries where the Internet is neither of these, and really dont work well from St Helena. We therefore use Social Media exclusively as a means of broadcasting information about Saint Helena Island Info to our users; for example to notify site updates. We check messages on these networks only very occasionally, so it is more reliable to contact us by email.
It has been pointed out to us that people sometimes use the Comment facility on our Social Media feeds to raise issues or promote causes that are nothing to do with St Helena or Saint Helena Island Info. Apart from deleting these comments when we spot them we have no control over this. The presence of a Comment does not mean we approve of or support the views expressed.
Purely for your amusement, here are some emails we received and put straight into the deleted items bin:
I am a producer of yak meat, please contact me if you need, I will give you a satisfactory price and high-quality products. Our company has many years of experience in the yak meat industry.
From: Bennet Russell [russellbennet3311@hotmail.com] Sent: 10 June 2018 15:34 To: john@sainthelenaisland.info Subject: My Regards
Hello I am Mr Dickson Government contractor by profession connected with formal leader, i need your assistant of transferring and investing $66.500 million this money were set aside for investment unfortunately new Government took over the set ,this money is secure where it was deposited i am in charged now i am ready to provide the money to you for partnership business if you are ready let me know for us to arrange and discuss in full details on how to move the money to you in your country for profitable joint venture I wait to hear from you. My Regards
We didnt know this scam was still circulating!
Good day Mr John, my name is pastor Abel Ovie from Nigeria. I am into rural evangelism and church planting here in Nigeria. Sir, God have laid it in my heart to come and do 5 days crusade at saint helena. The sick will be healed, the demon possessed will be delivered and great blessing of God will come upon the island. I want the government to sponsor our trip. Please WhatsApp me on my mobile number [᠁] thanks.
Dear Saint Helena Island: Please forward my Pinterest set-up to the females and any God Fearing males. Go out of your way if possible and make categorically certain the girls obtain my Pinterest address.
My valid name is Kalinin VLADIMIR. Im a Russian federation citizen. I sincerely need your cooperation in order to help Ukraine. Ive always made it crystal clear that I do not support my countrys invasion of Ukraine. It is inhumane in this 21st century.
Im into energy and also a mandate holder for crude oil marketing. I hold a license for the lifting and marketing of GEPetrol Crude oil which is supplied by the National Oil Company of Equatorial Guinea (GEPetrol), selling crude to companies in Ukraine and China before the war broke out. I have unpaid crude oil commission funds still pending with GEPetrol which I would like to direct, at least a reasonable amount to help the good people of Ukraine who are suffering from the war.
In order for me to help them, I need your cooperation as I cannot travel outside Russia because of restrictions. What is needed is your acceptance, then I will connect you with the Payment Coordinator who will help you make the Change of Ownership at the Court of Justice and help you transfer the funds into your account.
I will be grateful if you can help me achieve this. Ukrainians are really in need and our help is needed. Let me know if we can work together.
We were amused by the Ukraine twist.
Credits:
{a} Western Union Company Internal memo, 1876
Footnotes:
{1} Please Note All current times on Saint Helena Island Info are calculated from your Devices clock, so are only as accurate as you make them
{2} We cope with American English, but we prefer real English.☺{3} Why 48 hours? Well, as explained on our page Communications, the Internet is very expensive here, except between midnight and 6am when its free (but with much reduced speed). We take advantage of this to download emails overnight, respond during the next day and then transmit our reply during the following night. Hence an email sent Monday is downloaded Monday night, responded to on Tuesday and the response sent Tuesday night, received Wednesday.{4} This prefix is shared with Tristan da Cunha; Tristan numbers are 8xxxx.{5} According to our, admittedly, rather shaky trigonometry!{6} We wanted @SaintHelenaIslandInfo but that was too many letters for Twitter!