➥ Loading Saint Helena Island Info

*

*

Contact Us

Ways to get in touch

This ‘telephone’ has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us.{a}

 

⏱ QUICK READ

Whatever you need to contact us about, you can find out how on this page, but first please check that your question isn’t already answered on Saint Helena Island Info (e.g. on page Frequently Asked Questions about St Helena). We always welcome feedback from our users!

Lord Kitchener
We welcome
your feedback!

Contact Us

{1}

For general information about communications to and from St Helena please see our page Communications.

If you have a question: before you contact us please could you check that your question isn’t already answered on Saint Helena Island Info. Try pages Visitor Information, Frequently Asked Questions about St Helena and Help With for most common queries. We may not to respond to questions about subjects fully covered in our pages.

Whichever method of communication you choose it must take place in English.{2}

Please Note Communications to and from St Helena are less reliable than in most developed countries, due to telephone, Internet and power outages. If your message is not answered, and it does not ask a question already fully covered on this site, please re-send it.

How to contact us

Below: By EmailBy PostBy TelephoneOther Options

By Email (preferred)

By Email

john@sainthelenaisland.info

Our preferred method for being contacted is email. We get many emails per day and try to get a reply back within 48 hours whenever possible, even if it is only We’ve no idea - we’ll ask around and get back to you… Emails must be in English - we have no translation capability.

IS IT REALLY US YOU WANT? For accommodation and excursion bookings or enquiries you want the Tourist Information Office; for visas and legal enquiries you need the Government of St Helena; for lost relatives and ancestors see the links on our Family And Friends page.

Please Note If you need to communicate a location to us please see ‘How to communicate a location to us’.

Junk Email

We do not need:

And, in case it’s not obvious, sending us exactly the same email 1,000 times from different email addresses will not persuade us to read it, let alone take any action on it.

If you want our attention for your SEO services, don’t begin by telling us that there are a lot of errors on the site{4}! Here’s an offer: send us just one FREE improvement suggestion that is relevant and that we can implement at no cost to us. If we like (and can use) your idea then we will respond to your email. The rest go in the recycling bin…

You may also want to see some other emails we binned and why, and the stupid questions we have been asked and the facetious replies we resisted the temptation to give are on our page Frequently Asked Questions about St Helena.

By Post

By Post

P.O. Box 37, Jamestown, Island of St Helena, South Atlantic Ocean, STHL 1ZZ

Does anyone use post anymore? Well, if you do you are welcome to try it, to the address above, but be aware that whatever you send will take ages to reach us (typically two months from the UK; longer if it gets mis-routed and comes via Bermuda or The Falklands, which it sometimes does) and because we get very little post we don’t check our post box that often, adding to the delay. Plus, unless what you ask is really fascinating we probably won’t be able to afford the cost of posting you a reply. You would be better to use a more 21st Century means of communicating, like email.

Unless you’re sending us a lawsuit, of course; but frankly, why bother? Your legal system almost certainly has no jurisdiction here, so maybe best to raise whatever your problem is with us by email and we can take it from there in a civilised fashion…

By Telephone

By Telephone

Note that telephone calls to St Helena are expensive and, due to satellite lag, can be quite difficult - you speak then there’s a couple of seconds pause before you get a reply. So unless your call is really urgent it’s better to use email.

The international dialling code for calls to St Helena is 290{5}. In most countries, St Helena is treated as a ‘high-cost destination’ and you may need to contact your telephone service provider to get calls to St Helena un-barred.

Of course, we cannot guarantee to be available to take your call, even during these times. Sorry!

Other Options

Message in a bottle

Who knows? It might work! Just make sure there are no plant seeds etc. inside, or it will be destroyed by Customs for biosecurity reasons.

Carrier Pigeon

If you have one that can fly non-stop 1,800Km from Africa (or 2,900Km from South America) by all means give it a go, but be aware that at the editor of this website’s home we have cats…

Heliograph

The basic idea of a Heliograph is that you set up a tall tower with an adjustable mirror on the top and reflect the sunlight towards the recipient, signalling using flashes encoded, for example, in Morse Code (more on the Wikipedia). Well, even if you live on the Western edge of Africa and can build a tower around 53Km high{6} - that’s about 100 times the height of the world’s largest current man-made structure - with a really, really big mirror, you still won’t reach us because we live in Jamestown on the North-Western side of the island. In the bottom of a deep valley. Sorry.

Ham Radio

If you are an amateur radio operator, or can find one near to you, you may be able to make contact with one of the island’s amateur radio operators and pass on a message. However, transmission conditions on Shortwave are notoriously irregular so it may take a while to get a link set up for passing on the message, and then it will probably be late at night so they won’t give us the message immediately. Then, when we reply, the same follows for our response to come back to you. On the whole, probably not a lot more effective than by post!

Meet us in person

Editor, John Turner
Editor, John Turner

This site is run from the editor of this website’s family home in Jamestown, which is really not suitable for welcoming unexpected callers. So if you want to meet in person please contact us in advance to make an arrangement.

How QQQQQNOTQQQQQ to contact us

Below: By Text MessageVia our Social Media sites

By Text Message (SMS)

By Telephone

You cannot text us, for two reasons:

Via our Social Media sites

By Social Media

See our page Social Media for details.

Read More

Emails we binned

Purely for your amusement, here are some emails we received and put straight into the deleted items bin:

NB we are aware (but just in case you aren’t) that most - if not all - of these are ‘harvesting’ emails - if you respond the sender knows they have an active email address, which they promptly sell to marketing companies worldwide and your spam volume increases. NEVER respond to spam emails!

LOL

Credits:
{a} Western Union Company Internal memo, 1876

@@FNCRRETADV@@

Footnotes:
{1} Please Note All ‘current’ times on Saint Helena Island Info are calculated from your Device’s clock, so are only as accurate as you make them…{2} We cope with American English, but we prefer real English.{3} A regular supply of fresh fruit would be nice, though. If you can supply that at non-stupid prices we do want to hear from you…{4} One began You can’t expect your website to increase your revenue with so many errors, ignoring the fact that we are not trying to raise revenue, then went on to say I will show you the number of broken links[NONE], pages that returned 4XX status code upon request[NONE], images with no ALT text[NONE], pages with no meta description tag[NONE], not having an unique meta description[NONE], having too long title[NONE], etc., found in your Sainthelenaisland.Info. Well that wouldn’t have taken them long!{5} This prefix is shared with Tristan da Cunha; Tristan numbers are 8xxxx.{6} According to our, admittedly, rather shaky trigonometry!{7}  in total.

@@FNCRRETADV@@